Terms & Conditions
1. Orders & WhatsApp Checkout
1.1 Orders may be placed through this website and/or via our WhatsApp Checkout flow. By initiating an order using WhatsApp you consent to receive messages from us regarding order confirmation, delivery updates and customer support.
1.2 An order is confirmed when we acknowledge it and payment is received (unless Cash on Delivery is specifically chosen and allowed).
2. Pricing & Payments
2.1 All prices are in [Currency] and include/exclude taxes as displayed on product pages.
2.2 Accepted payment methods: [M-Pesa, Card, Bank Transfer, Cash on Delivery] (edit as applicable).
2.3 We may change prices, promotions or discounts at any time; orders already paid are honoured at the price paid.
2.4 Orders are processed only after successful payment confirmation (except where COD applies).
3. Delivery & Shipping
3.1 Delivery windows and fees (if any) will be shared via WhatsApp at time of confirmation.
3.2 We are not responsible for delays caused by couriers, adverse weather, or other events outside our control.
3.3 Please make sure your delivery details are correct — incorrect details may cause delays or extra fees for re-delivery.
4. Returns, Refunds & Exchanges
4.1 Report damaged, defective, or incorrect items via WhatsApp within [X] days of delivery to be eligible for a refund or exchange.
4.2 Returns are subject to inspection. If approved, refunds are processed within [X] business days to the original payment method unless agreed otherwise.
4.3 Some items (e.g., digital goods, perishable items, intimate apparel or opened personal care products) may not be eligible for return — check the product page for details.
5. Customer Responsibilities
- Provide accurate contact details and delivery address.
- Ensure someone is available to receive the delivery or provide a safe delivery instruction.
- Abuse, spam or fraudulent use of our WhatsApp ordering system may lead to cancellation and possible legal action.
6. Privacy & Data Protection
6.1 By using WhatsApp Checkout you consent to our use of your phone number and contact details to process your order and send updates.
6.2 We will not share personal information with third parties, except as required to fulfil your order (courier, payment processor) or by law.
6.3 Communications via WhatsApp are also subject to WhatsApp's privacy terms.
7. Limitation of Liability
7.1 We are not liable for indirect, incidental, or consequential losses arising from use of our website or WhatsApp Checkout.
7.2 Our total liability for any order will not exceed the amount paid for that order.
8. Changes to Terms
We may update these Terms & Conditions at any time. Continued use of our website or WhatsApp Checkout after updates means you accept the revised terms. We recommend bookmarking this page and checking the "Last updated" date.
9. Contact Us
If you have questions about these terms or about an order, contact us: